Engineering & automation support of Information Systems managed devices.
The following articles apply to faculty.
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Relocation of computers, laptops/docks, printers (managed), and peripherals. Phones and fax in Health Managed Locations.
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Target Audience:
Removal & dispose of obsolete, out-of-warranty, unused, unwanted, non-working end user computing equipment (computers, laptops, printers, keyboards, cables, hard drives, etc). Not for consumable or non-computing electronic equipment.
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To be issued a Health Sciences G Suite account, please submit a General Request on our self-service web page and indicate you wish to have an account issued to you.
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Target Audience:
Non-standard/standard equipment consultation review. Identify hardware/solutions to meet technical specifications provided by end user, vendor, application owner, software, etc.
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University of California policy and standards require sensitive data to be encrypted. Sensitive data is data classified as needing Protection Level 3 or 4 (P3 or P4). See the University of California data classification page for details. Protected Health Information (PHI) is always classified as P4.
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On-site/remote “break-fix” support of end user computing equipment (hardware) and standard applications. Does not include vendor managed/provided equipment or applications.
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We engage in the design, implementation and maintenance of security systems that protect our data against unauthorized use, disclosure, modification, damage and loss and risk assessment of technology deployed throughout the organization.
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Provides consultation, planning, scheduling, coordination, and execution of large operational Change, Add, and Moves (CAMs) of departments, groups, workstations, etc.
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Get Help
Email Support
Available 24/7/365
24 hour response turnover time
It is recommended that you do not use this option for immediate support needs. Remember to include a current direct contact in case we need clarification.
Self-Service Ticketing
Visit our on-line portal at 3help.ucsd.edu to submit:
Requests
Differs from Incidents in that these are asks. e.g. "I need a printer," "I need a Group Email," "I need a consult for purchasing a device".
Incidents
Differs from Requests in that these are brake-fix scenarios. e.g. "My computer crashed," "I can't login to my computer," "I have no network connection".
It is recommended that you do not use this option for immediate support needs. Remember to include a current direct contact in case we need clarification.