Large End User Change/Add/Moves (CAM)

Provides consultation, planning, scheduling, coordination, and execution of large operational Change, Add, and Moves (CAMs) of departments, groups, workstations, etc.

Features: Consultation, Planning, Scheduling, Coordination, and Execution.

Service owner: Health Field Support (CSFS)

Request Process: ServiceNow Catalog (3HELP.ucsd.edu -> Create Request -> Order Equipment)

How do I user the service?
Not included in standard operational support model and may require a recharge depending on scope of request.

Get Help

Call for Help

(619) 543-4357

Available 24/7/365

Best option for immediate support.

Email Support

[email protected]

Available 24/7/365

24 hour response turnover time

It is recommended that you do not use this option for immediate support needs. Remember to include a current direct contact in case we need clarification.

Self-Service Ticketing

Visit our on-line portal at 3help.ucsd.edu to submit:

Requests
Differs from Incidents in that these are asks. e.g. "I need a printer," "I need a Group Email," "I need a consult for purchasing a device".

Incidents
Differs from Requests in that these are brake-fix scenarios. e.g. "My computer crashed," "I can't login to my computer," "I have no network connection".

It is recommended that you do not use this option for immediate support needs. Remember to include a current direct contact in case we need clarification.