TechConnect is designed to be an extension of IS services within the Professional Schools community. It is intended to promote a streamlined in-person experience with the aim to fix most easily solvable technical issues. It does not replace existing workflows, especially those that require higher level intervention.
Jan 2, 2022
A recent publication highlights the achievements of the Information Services and Quality & Patient Safety teams over the past five years.
Dec 3, 2021
Monterey is now available in Self-service for Macs (for managed devices). In Self-Service, you can go to "Featured" or "macOS" to see the macOS upgrade. You may intermittently get a "nudge" alerting you that the upgrade is available. Please keep in mind that your device must be compatible with the upgrade. To see the list of compatible devices, please click: Monterey compatible devices
Oct 12, 2021
AB 825: Adds "genetic data" to UC's breach notification requirements under California law. SB 41: Establishes the Genetic Information Privacy Act, which will not directly apply to UC's patient care or research enterprise.
Aug 3, 2021
Starting the week of August 23, 2021, Information Services will need to enforce patching. This strategy will close the gap in our security footprint with our UCSD owned managed Apple devices. Our plan is to update Macs on the 3rd week of every month on starting Tuesday evenings at 9 PM. If your device is off and fails to update, your device will automatically update the next time your device is on and connected to the internet and will auto-reboot to finish installing the patches. This means you will no longer be able to post-pone the updates.
May 22, 2021
Please visit our newly updated G Suite for Education page. The updated page describes the process of procuring a G Suite account and guides you through the login process.
May 6, 2021
Apr 27, 2021
UC San Diego Health has implemented a secure technology called Modern Authentication for email, Teams, and OneDrive access. As of April 27, 2021, applications that do not support this technology will be restricted from accessing Microsoft 365 services such as email, Teams, and OneDrive.
Apr 7, 2021
As of Thursday, April 8, 2021, Duo two-step log-in will be required for remote access to email applications such as Outlook on desktop and mobile, Teams, and OneDrive. IS will also enable an additional authentication step for those who are already using Duo.
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Email Support
Available 24/7/365
24 hour response turnover time
It is recommended that you do not use this option for immediate support needs. Remember to include a current direct contact in case we need clarification.
Self-Service Ticketing
Visit our on-line portal at 3help.ucsd.edu to submit:
Requests
Differs from Incidents in that these are asks. e.g. "I need a printer," "I need a Group Email," "I need a consult for purchasing a device".
Incidents
Differs from Requests in that these are brake-fix scenarios. e.g. "My computer crashed," "I can't login to my computer," "I have no network connection".
It is recommended that you do not use this option for immediate support needs. Remember to include a current direct contact in case we need clarification.