As of Thursday, April 8, 2021, Duo two-step log-in will be required for remote access to email applications such as Outlook on desktop and mobile, Teams, and OneDrive. IS will also enable an additional authentication step for those who are already using Duo.
Logging on with Desktop Clients (Windows and Macs)
1. As you use your e-mail application, Microsoft Teams or OneDrive on a Windows or a Mac, you will be presented with a login screen. This will happen within several hours after the change is made.
2. The system should pre-populate your email username and password will be requested on a page with UC San Diego Health logo as shown below:
Note: if the username does not pre-populate, make sure to put in your username which is your @health.ucsd.edu email address. Example: [email protected].
3. Please type in your password and click Sign in.
4. If you are outside of a UC San Diego Health network (Working from Home, a non-university network such as public Wifi) or disconnected from the VPN, you will also be prompted to validate your identity with Duo two-step verification. If you need assistance with setting up Duo two-step authentication, go to blink.ucsd.edu and search "Duo Health".
5. You are presented with the following option, it is recommended that you keep the box "Allow my organization to manage my device" checked and click on "Yes". Users may opt-out of "Allow my organization to manage my device". You can also click "No, sign in to this app only".
This link has information on what specific information and what information will be accessible to the organization: https://docs.microsoft.com/en-us/mem/intune/user-help/what-info-can-your-company-see-when-you-enroll-your-device-in-intune
Note: We have discovered a potential issue on personal Windows 10 devices when users go through the process and keep "Allow my organization to manage my device" checked where Windows Hello will be reset and will need to be setup again.
6. At this point, you should now have access to your entire Microsoft cloud services including Outlook, Excel, Word, etc.
7. The email application, Microsoft Teams or OneDrive should open and continue to work as before.
Note: You will need to go through the login process again if your device disconnects from UC San Diego Health network or from the Health VPN.
Logging on with Mobile Devices
1. iPhones and Android mobile devices that already have email setup will require you to sign in one additional time. When you see the following message at the bottom of your devices' screen, tap to sign-in:
2. The system should pre-populate your email username and password will be requested on a page with UC San Diego Health logo as shown below:
Note: if the username does not pre-populate, make sure to put in your username which is your @health.ucsd.edu email address. Example: [email protected].
3. Please type in your password and click Sign in.
4. If you are outside of a UC San Diego Health network (Working from Home, a non-university network such as public Wifi) or disconnected from the VPN, you will also be prompted to validate your identity with Duo two-step verification. If you need assistance with setting up Duo two-step authentication, go to blink.ucsd.edu and search "Duo Health".
5. The email application, Microsoft Teams, or OneDrive should open and continue to work as before.
