Monterey is now available in Self-service for Macs (for managed devices). In Self-Service, you can go to "Featured" or "macOS" to see the macOS upgrade. You may intermittently get a "nudge" alerting you that the upgrade is available. Please keep in mind that your device must be compatible with the upgrade. To see the list of compatible devices, please click: Monterey compatible devices
Get Help
Email Support
Available 24/7/365
24 hour response turnover time
It is recommended that you do not use this option for immediate support needs. Remember to include a current direct contact in case we need clarification.
Self-Service Ticketing
Visit our on-line portal at 3help.ucsd.edu to submit:
Requests
Differs from Incidents in that these are asks. e.g. "I need a printer," "I need a Group Email," "I need a consult for purchasing a device".
Incidents
Differs from Requests in that these are brake-fix scenarios. e.g. "My computer crashed," "I can't login to my computer," "I have no network connection".
It is recommended that you do not use this option for immediate support needs. Remember to include a current direct contact in case we need clarification.