The following articles apply to faculty.
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The calendar below outlines the IS managed 3rd party software update schedule for Apple devices. Please note that this calendar does not include Zero-Day vulnerability security updates that MUST be pushed through, at times without notice. If you have any questions and/or comments, email Miguel Villalobos.
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Leveraging cutting-edge technology, we support all of your audio/visual needs in your classroom, conference room and virtual meeting places.
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Canvas is a learning management system produced by Instructure. Courses that are provided through Canvas make it possible to access assignments, discussions, quizzes, and grades via your laptop, desktop, phone, and/or tablet. View some Canvas feaures for more information or canvas.ucsd.edu to login. Listen to recorded video tutorial sessions to learn the basics.
All academics, staff and affiliates, including those from Health Sciences and UC San Diego Health, will be required to change AD passwords to meet enhanced security requirements, including a new 12 character minimum length.
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Used for general inquiries, not services. Ability to inquire about a service and provide general guidance/answers to technical questions. Once service needed is identified, the appropriate request form should be used to provide services.
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Information Services provides Tier 3, highly fault tolerant and secure, Data Center facilities that centralizes our organization's shared IT operations and equipment for the purposes of securely storing, processing and disseminating data and applications.
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Email is an important communications tool used throughout UC San Diego Health. Due to its ubiquity, it is often easy to overlook the importance of utilizing email security best practices to help protect sensitive data against outside threats. For us to successfully thwart malicious attacks and protect our organization, we want to communicate some important best-practice strategies that you can implement immediately. This page will highlight things you can do to help ensure data and resources remain secure.
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IS Data Storage provides secure, centralized, highly available, and highly scalable data management services for a wide range of applications and workloads.
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Get Help
Email Support
Available 24/7/365
24 hour response turnover time
It is recommended that you do not use this option for immediate support needs. Remember to include a current direct contact in case we need clarification.
Self-Service Ticketing
Visit our on-line portal at 3help.ucsd.edu to submit:
Requests
Differs from Incidents in that these are asks. e.g. "I need a printer," "I need a Group Email," "I need a consult for purchasing a device".
Incidents
Differs from Requests in that these are brake-fix scenarios. e.g. "My computer crashed," "I can't login to my computer," "I have no network connection".
It is recommended that you do not use this option for immediate support needs. Remember to include a current direct contact in case we need clarification.