Software

The following articles apply to the topic of Software & Apps.

The calendar below outlines the IS managed 3rd party software update schedule for Apple devices. Please note that this calendar does not include Zero-Day vulnerability security updates that MUST be pushed through, at times without notice. If you have any questions and/or comments, email Miguel Villalobos

Email is an important communications tool used throughout UC San Diego Health. Due to its ubiquity, it is often easy to overlook the importance of utilizing email security best practices to help protect sensitive data against outside threats. For us to successfully thwart malicious attacks and protect our organization, we want to communicate some important best-practice strategies that you can implement immediately. This page will highlight things you can do to help ensure data and resources remain secure.

​The Enterprise Imaging Modernization program is a large scale program to replace Imaging solutions at UC San Diego Health. Software and infrastructure will be replaced to bring Enterprise Imaging at UCSD to the latest cutting edge technology. Major key replacements include replacing Agfa Impax PACS solution with Sectra IDS7 PACS for the enterprise, and Visage Viewer in AWS cloud for the diagnostic radiologists for reading.

Target Audience:
To be issued a Health Sciences G Suite account, please submit a General Request on our self-service web page  and indicate you wish to have an account issued to you.

Set up mobile devices for Microsoft 365 (O365)​  - Video 

Microsoft Teams is a collaboration platform that allows you to chat, share files, and hold meetings all in one application. It is integrated and built on top of other Office 365 applications including OneDrive, SharePoint Online, and your cloud email Calendar. It is available for free to all faculty and staff of UC San Diego Health.

Details about Microsoft OneDrive migrations.

Get Help

Call for Helo

Call for Help

(619) 543-4357

Available 24/7/365

Best option for immediate support.

 

Email Support

Email Support

[email protected]

Available 24/7/365

24 hour response turnover time

It is recommended that you do not use this option for immediate support needs. Remember to include a current direct contact in case we need clarification.

Inbox Ticketing

Self-Service Ticketing

Visit our on-line portal at 3help.ucsd.edu to submit:

Requests
Differs from Incidents in that these are asks. e.g. "I need a printer," "I need a Group Email," "I need a consult for purchasing a device".

Incidents
Differs from Requests in that these are brake-fix scenarios. e.g. "My computer crashed," "I can't login to my computer," "I have no network connection". 

It is recommended that you do not use this option for immediate support needs. Remember to include a current direct contact in case we need clarification.