University of California policy and standards require sensitive data to be encrypted. Sensitive data is data classified as needing Protection Level 3 or 4 (P3 or P4). See the University of California data classification page for details. Protected Health Information (PHI) is always classified as P4.

Use Microsoft Teams as a secure platform for sharing information.

Password Requirements

Passwords are the key to protecting files. Use a strong password. See the UCSD site for password requirements and management tips .

Passwords Sharing

Once you’ve created an encrypted file, you need to provide the password to the recipients. The passwords and credentials need to be in different communication channels. For example, if the files are emailed, either text or call the recipient to share a password. Or, if files are shared in Microsoft Teams, share the password using another application, (do not use Teams Chat).

Saving Passwords

Manage your passwords in a secure location that only you can access. See the UCSD site for password requirements and management tips .

File Retention

Data files need to have retention requirements defined. Once a file with protected information is processed and no longer needed, the file should be deleted. That applies to the source files, including messages in the Sent Items folder, and to received files in the Inbox or Downloads folder. If an archive is required, a department share, or SharePoint site are the preferred locations. Purging files with protected information reduces the risk to UC San Diego Health in the event of unauthorized access.

Additional Help

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Call for Helo

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(619) 543-4357

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Best option for immediate support.

 

Email Support

Email Support

[email protected]

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24 hour response turnover time

It is recommended that you do not use this option for immediate support needs. Remember to include a current direct contact in case we need clarification.

Inbox Ticketing

Self-Service Ticketing

Visit our on-line portal at 3help.ucsd.edu to submit:

Requests
Differs from Incidents in that these are asks. e.g. "I need a printer," "I need a Group Email," "I need a consult for purchasing a device".

Incidents
Differs from Requests in that these are brake-fix scenarios. e.g. "My computer crashed," "I can't login to my computer," "I have no network connection". 

It is recommended that you do not use this option for immediate support needs. Remember to include a current direct contact in case we need clarification.