On-site/remote “break-fix” support of end user computing equipment (hardware) and standard applications. Does not include vendor managed/provided equipment or applications.
Features: Identify, Resolve, Triage, Escalate
Service owner: Health Field Support (CSFS)
Request Process: ServiceNow Catalog (3HELP.ucsd.edu -> Create Request -> Order Equipment)
Available 24/7/365
24 hour response turnover time
It is recommended that you do not use this option for immediate support needs. Remember to include a current direct contact in case we need clarification.
Visit our on-line portal at 3help.ucsd.edu to submit:
Requests
Differs from Incidents in that these are asks. e.g. "I need a printer," "I need a Group Email," "I need a consult for purchasing a device".
Incidents
Differs from Requests in that these are brake-fix scenarios. e.g. "My computer crashed," "I can't login to my computer," "I have no network connection".
It is recommended that you do not use this option for immediate support needs. Remember to include a current direct contact in case we need clarification.
