The following articles apply to students.

Information Security

​We engage in the design, implementation and maintenance of security systems that protect our data against unauthorized use, disclosure, modification, damage and loss and risk assessment of technology deployed throughout the organization.
Topic:
Information Security
Target Audience:
Affiliates, Faculty, Researcher, Staff, Student, Vendor, Volunteer

iOS

Set up mobile devices for Microsoft 365 (O365)​  - Video 

Topic:
Software & Apps
Target Audience:
Affiliates, Faculty, Researcher, Staff, Student, Vendor, Volunteer

Large End User Change/Add/Moves (CAM)

Provides consultation, planning, scheduling, coordination, and execution of large operational Change, Add, and Moves (CAMs) of departments, groups, workstations, etc.
Topic:
Desktop Support & Devices
Target Audience:
Affiliates, Faculty, Researcher, Staff, Student, Vendor, Volunteer

Login Accounts

Active Directory (password is the same for both orgs)

Active Directory (AD) is Microsoft's directory and identity management service for Windows domain networks used for user authentication and authorization. Most logins only require you to use your username and password (such as when logging in to your UCSD managed work computer).

Topic:
User Accounts & Logins
Target Audience:
Affiliates, Faculty, Researcher, Staff, Student, Vendor, Volunteer

MacOS

Topic:
Desktop Support & Devices
Target Audience:
Affiliates, Faculty, Researcher, Staff, Student, Vendor, Volunteer

Managed Device Procurement For Professional Schools

Information Services recommends that you order from the IS Equipment Catalog to address your computing needs.
Topic:
Desktop Support & Devices, Purchasing & Procurement
Target Audience:
Affiliates, Faculty, Researcher, Staff, Student, Vendor, Volunteer

Managed vs Unmanaged Device Definitions

A UC San Diego Health / Sciences managed device is defined as follows: Any Computing Device (laptop, desktop, tablet, etc...) which is in the process of being monitored and optimized for the intent of performance, security, availability, and support. This generally includes, but is not limited to, the installation of a pre-configured Operating System (OS), and implied Policies by the UC San Diego Health / Sciences Information Services Team.
Topic:
Desktop Support & Devices
Target Audience:
Affiliates, Faculty, Researcher, Staff, Student, Vendor, Volunteer

Microsoft Office

Topic:
Software & Apps
Target Audience:
Affiliates, Faculty, Researcher, Staff, Student, Vendor, Volunteer

Microsoft Teams

Microsoft Teams is a collaboration platform that allows you to chat, share files, and hold meetings all in one application. It is integrated and built on top of other Office 365 applications including OneDrive, SharePoint Online, and your cloud email Calendar. It is available for free to all faculty and staff of UC San Diego Health.

Topic:
Software & Apps
Target Audience:
Affiliates, Faculty, Researcher, Staff, Student, Vendor, Volunteer

Network Services

Network Services provides turnkey network infrastructure to UC San Diego Health. We connect your devices, wired and wireless, to our internal network and to the rest of the world via the internet. 
Topic:
Network & Wireless
Target Audience:
Affiliates, Faculty, Researcher, Staff, Student, Vendor, Volunteer
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Get Help

Call for Helo

Call for Help

(619) 543-4357

Available 24/7/365

Best option for immediate support.

 

Email Support

Email Support

[email protected]

Available 24/7/365

24 hour response turnover time

It is recommended that you do not use this option for immediate support needs. Remember to include a current direct contact in case we need clarification.

Inbox Ticketing

Self-Service Ticketing

Visit our on-line portal at 3help.ucsd.edu to submit:

Requests
Differs from Incidents in that these are asks. e.g. "I need a printer," "I need a Group Email," "I need a consult for purchasing a device".

Incidents
Differs from Requests in that these are brake-fix scenarios. e.g. "My computer crashed," "I can't login to my computer," "I have no network connection". 

It is recommended that you do not use this option for immediate support needs. Remember to include a current direct contact in case we need clarification.