Primary Recommendation

Information Services recommends that you order from the IS Equipment Catalog to address your computing needs. To see our list of standard hardware, please visit our IS Equipment Catalog in ServiceNow here  (note that ServiceNow requires AD login & DUO 2-Factor Authentication). Please visit our preferred purchasing program page to view our expanded hardware list.

Secondary Recommendation

Information Services secondarily suggests purchasing your computing equipment through the UCSD Bookstore using a chart string.

Method of Payment

If you wish to buy an Apple device that qualifies for full IS support, please ensure to purchase it using University funds only. If you are purchasing Windows devices and would like them to be managed by Information Services, please purchase through our Equipment Catalog (link above). 

Please refrain from making any purchase using a mix of personal and University funds.

The IS Equipment Catalog only accepts a chart string index as a method of payment.

What About 3rd Party Vendors like Microsoft, Apple, BestBuy, etc?

Regarding Apple devices specifically, visit our news section regarding our new opt-in approach to managed macOS devices.

Neither the Equipment Catalog nor the Bookstore Offers What I Need

Information Services is confident that our wide range of offerings will cover most of the basic needs of the standard and advanced computer users. For individuals that have specific requirements not met by our current offerings, we are pleased to inform you that the IS Equipment Catalog has a section for non-standard device orders. Simply let us know what you are looking for and we will furnish you a quote so that your device can remain managed by Information services.

I Don't Know What to Buy

If you need help deciding on a device, please feel free to submit a General Request  asking for a consult and a member of Field Services will be glad to discuss your options for you.

Get Help

Call for Helo

Call for Help

(619) 543-4357

Available 24/7/365

Best option for immediate support.

 

Email Support

Email Support

[email protected]

Available 24/7/365

24 hour response turnover time

It is recommended that you do not use this option for immediate support needs. Remember to include a current direct contact in case we need clarification.

Inbox Ticketing

Self-Service Ticketing

Visit our on-line portal at 3help.ucsd.edu to submit:

Requests
Differs from Incidents in that these are asks. e.g. "I need a printer," "I need a Group Email," "I need a consult for purchasing a device".

Incidents
Differs from Requests in that these are brake-fix scenarios. e.g. "My computer crashed," "I can't login to my computer," "I have no network connection". 

It is recommended that you do not use this option for immediate support needs. Remember to include a current direct contact in case we need clarification.