Health Information Services maintains a simplified set of Standardized hardware offerings, however, we also realize that these solutions may not meet 100% of our customers specifications/needs. For this reason we have alternative options in which to obtain the right hardware that meets your needs as well, reducing Risk and maintaining Security standards.

Standardized Offerings

In order to move forward with procurement of Standardized Offerings or Devices from the Preferred Purchasing Program, please utilize our  Equipment Ordering Catalog at 3HELP.ucsd.edu 

Non-Standardized Offerings

For devices not listed in the catalog, please utilize the "Non-Standard" selection to identify the device you are interested in Procuring. If you do not know what device will meet your needs you can also use the "Non-Standard" selection to provide the specifications or requirements you have, and we will be happy to provide a consultation and help Identify the product that meets your needs.

If you are procuring devices outside of the preferred models listed below, or outside of the Health Information Services procurement process (Vendor Direct, Website, Consumer Retail, etc…) we can only offer Best Effort Support. We highly recommend Faculty and Staff that do utilize walk-in procurement at the UC San Diego Bookstore only use UC Health Managed Chart String.

Preferred Models

The following Manufacturers and Business Class products have been selected as they meet minimum requirements as governed within UCOP Policy: BFB-IS-3 Electronic Information Security  and additionally providing Enterprise Level device management solutions, allowing our teams to properly set-up, secure, and manage the device.

DELL

Device Type Cost Efficient Mid-Class Performance Light Weight
Laptop Vostro Latitude Precision XPS
Desktop Vostro Optiplex Precision, XPS -

  APPLE

Device Type Cost Efficient Mid-Class Performance Light Weight
Laptop - MacBook Pro 13" MacBook Pro 16" MacBook Air
Desktop Mac Mini iMac Mac Pro -

  HP

Device Type Cost Efficient Mid-Class Performance Light Weight
Laptop Probook EliteBook Zbook Elite
Desktop Prodesk EliteDesk Z Series -

  MICROSOFT

Device Type Cost Efficient Mid-Class Performance Light Weight
Laptop Surface Laptop Go Surface Laptop, Surface Pro Surface Book Surface Go
Desktop - - Surface Studio -

Get Help

Call for Helo

Call for Help

(619) 543-4357

Available 24/7/365

Best option for immediate support.

 

Email Support

Email Support

[email protected]

Available 24/7/365

24 hour response turnover time

It is recommended that you do not use this option for immediate support needs. Remember to include a current direct contact in case we need clarification.

Inbox Ticketing

Self-Service Ticketing

Visit our on-line portal at 3help.ucsd.edu to submit:

Requests
Differs from Incidents in that these are asks. e.g. "I need a printer," "I need a Group Email," "I need a consult for purchasing a device".

Incidents
Differs from Requests in that these are brake-fix scenarios. e.g. "My computer crashed," "I can't login to my computer," "I have no network connection". 

It is recommended that you do not use this option for immediate support needs. Remember to include a current direct contact in case we need clarification.