The following articles apply to researchers.

Information Services provides Tier 3, highly fault tolerant and secure, Data Center facilities that centralizes our organization's shared IT operations and equipment for the purposes of securely storing, processing and disseminating data and applications.
Target Audience:

UCSD patient and health data extracts needs for research purposes. Data sourced from the UCSD EPIC electronic health records system and clinical data warehouse.

Target Audience:

Email is an important communications tool used throughout UC San Diego Health. Due to its ubiquity, it is often easy to overlook the importance of utilizing email security best practices to help protect sensitive data against outside threats. For us to successfully thwart malicious attacks and protect our organization, we want to communicate some important best-practice strategies that you can implement immediately. This page will highlight things you can do to help ensure data and resources remain secure.

​IS Data Storage provides secure, centralized, highly available, and highly scalable data management services for a wide range of applications and workloads.
Target Audience:
​Engineering & automation support of Information Systems managed devices.
Target Audience:

​The Enterprise Imaging Modernization program is a large scale program to replace Imaging solutions at UC San Diego Health. Software and infrastructure will be replaced to bring Enterprise Imaging at UCSD to the latest cutting edge technology. Major key replacements include replacing Agfa Impax PACS solution with Sectra IDS7 PACS for the enterprise, and Visage Viewer in AWS cloud for the diagnostic radiologists for reading.

Target Audience:
Relocation of computers, laptops/docks, printers (managed), and peripherals. Phones and fax in Health Managed Locations.
Removal & dispose of obsolete, out-of-warranty, unused, unwanted, non-working end user computing equipment (computers, laptops, printers, keyboards, cables, hard drives, etc). Not for consumable or non-computing electronic equipment.
Target Audience:
To be issued a Health Sciences G Suite account, please submit a General Request on our self-service web page  and indicate you wish to have an account issued to you.

Get Help

Call for Helo

Call for Help

(619) 543-4357

Available 24/7/365

Best option for immediate support.

 

Email Support

Email Support

[email protected]

Available 24/7/365

24 hour response turnover time

It is recommended that you do not use this option for immediate support needs. Remember to include a current direct contact in case we need clarification.

Inbox Ticketing

Self-Service Ticketing

Visit our on-line portal at 3help.ucsd.edu to submit:

Requests
Differs from Incidents in that these are asks. e.g. "I need a printer," "I need a Group Email," "I need a consult for purchasing a device".

Incidents
Differs from Requests in that these are brake-fix scenarios. e.g. "My computer crashed," "I can't login to my computer," "I have no network connection". 

It is recommended that you do not use this option for immediate support needs. Remember to include a current direct contact in case we need clarification.