Information Services is committed to delivering effective, secure, and customer-focused information technology services to UC San Diego Health -- including UC San Diego School of Medicine, Skaggs School of Pharmacy and Pharmaceutical Sciences, and the hospitals and clinics in Hillcrest and La Jolla -- and our affiliates. 

Our vision is to be recognized as a leader in the healthcare technology field, by leveraging and creating innovative technology that best serves employees, patients, and the community. 

Follow us on LinkedIn and Twitter. 

Get Help

Call for Helo

Call for Help

(619) 543-4357

Available 24/7/365

Best option for immediate support.

 

Email Support

Email Support

[email protected]

Available 24/7/365

24 hour response turnover time

It is recommended that you do not use this option for immediate support needs. Remember to include a current direct contact in case we need clarification.

Inbox Ticketing

Self-Service Ticketing

Visit our on-line portal at 3help.ucsd.edu to submit:

Requests
Differs from Incidents in that these are asks. e.g. "I need a printer," "I need a Group Email," "I need a consult for purchasing a device".

Incidents
Differs from Requests in that these are brake-fix scenarios. e.g. "My computer crashed," "I can't login to my computer," "I have no network connection". 

It is recommended that you do not use this option for immediate support needs. Remember to include a current direct contact in case we need clarification.

Getting to the Right Tech Support Team at Pro Schools

Confused on who to call for certain IT services while on the Professional Schools campus? 

Information Services has published a map showing the Pro Schools buildings outlining the services offered. Please visit the map here and on the left hand navigator expand "Services," and ensure the "Information Services" checkbox is selected. Adjust your zoom view as necessary and locate your building and the blue flag icon. Click on the icon and select the Information tab that expands. This short video demonstrates these instructions. 

ITSS News

Dec
03
2021
 Monterey Available in Self-Service for Macs

Monterey is now available in Self-service for Macs (for managed devices).
Oct
12
2021
 New State Laws Relating To Genetic Data, Privacy & SecurityAB 825: Adds "genetic data" to UC's breach notification requirements under California law. SB 41: Establishes the Genetic Information Privacy Act, which will not directly apply to UC's patient care or research enterprise.
Aug
03
2021
 Apple Software Updates

Starting the week of August 23, 2021, Information Services will need to enforce patching.