Leveraging cutting-edge technology, we support all of your audio/visual needs in your classroom, conference room and virtual meeting places.
Leveraging cutting-edge technology, we support all of your Audio/Video needs in your classroom, conference room and virtual meeting places.
Features: Scheduled refresh of Audio/Video equipment in conference rooms, class rooms and meeting rooms. We provide Audio/Video consulting services on design of your AV systems for departmental meetings. Our AV Team is prepared to train you on organizational Audio/Video control systems as well as Zoom Meetings to give you the confidence you need to host your meetings. Standard hours of operation: Monday - Friday 7:30am - 5:00pm. After hours support available upon approval and request.
Service Owner: Todd Porteous, Audio/Video Services Manager
Request Process: While our enhanced form is under development, please use the general services form to request our services. Once we receive your request, of one of our experts will reach out to you should we need any further information.
How do I use the service?
Visit our online portal and submit a service request by clicking on the Request Something link . (links require your login credentials using this format: [email protected] + your regular University password)
At this time, we do not provide services for: Lease/lend of equipment; recording services
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Get Help
Email Support
Available 24/7/365
24 hour response turnover time
It is recommended that you do not use this option for immediate support needs. Remember to include a current direct contact in case we need clarification.
Self-Service Ticketing
Visit our on-line portal at 3help.ucsd.edu to submit:
Requests
Differs from Incidents in that these are asks. e.g. "I need a printer," "I need a Group Email," "I need a consult for purchasing a device".
Incidents
Differs from Requests in that these are brake-fix scenarios. e.g. "My computer crashed," "I can't login to my computer," "I have no network connection".
It is recommended that you do not use this option for immediate support needs. Remember to include a current direct contact in case we need clarification.