​Leveraging cutting-edge technology, we support all of your audio/visual needs in your classroom, conference room and virtual meeting places.

Features: Scheduled refresh of AudioVideo equipment in conference rooms, class rooms and meeting rooms. We provide AudioVideo consulting services on design of your AV systems for departmental meetings. Our AV Team is prepared to train you on organizational AudioVideo control systems as well as Zoom Meetings to give you the confidence you need to host your meetings. Standard hours of operation: Monday - Friday 7:30am - 5:00pm. After hours support available upon approval and request.

Service Owner: Todd Porteous, AudioVisual Services Manager

Request Process: While our enhanced form is under development, please use the general services form to request our services. Once we receive your request, of one of our experts will reach out to you should we need any further information. 

How do I use the service?
https://uchealth.service-now.com/ess_ucsd/it_catalog.do   Service Request --> Scroll to the bottom of the page.
At this time, we do not provide services for: Lease/lend of equipment; recording services

Get Help

Call for Helo

Call for Help

(619) 543-4357

Available 24/7/365

Best option for immediate support.

 

Email Support

Email Support

[email protected]

Available 24/7/365

24 hour response turnover time

It is recommended that you do not use this option for immediate support needs. Remember to include a current direct contact in case we need clarification.

Inbox Ticketing

Self-Service Ticketing

Visit our on-line portal at 3help.ucsd.edu to submit:

Requests
Differs from Incidents in that these are asks. e.g. "I need a printer," "I need a Group Email," "I need a consult for purchasing a device".

Incidents
Differs from Requests in that these are brake-fix scenarios. e.g. "My computer crashed," "I can't login to my computer," "I have no network connection". 

It is recommended that you do not use this option for immediate support needs. Remember to include a current direct contact in case we need clarification.