Modifications/Updates to existing phone services in Health Supported/Managed Buildings. Managed locations only.
The following articles apply to volunteers.
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Removal/decommissioning of unused equipment. Managed locations only.
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Health Information Services maintains a simplified set of Standardized hardware offerings, however, we also realize that these solutions may not meet 100% of our customers specifications/needs. For this reason we have alternative options in which to obtain the right hardware that meets your needs as well, reducing Risk and maintaining Security standards.
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The Service Desk is designed to be your first point of contact in resolving issues that interrupt your workflow. Service Desk can also process requests for specific services that you need.
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Research networking and expertise discovery. Tool for facilitating collaboration among their academic researchers across UC campuses.
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Workstation (laptop, desktop, Apple, printer) setup and modifications, such as installation of software, etc.
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Get Help
Email Support
Available 24/7/365
24 hour response turnover time
It is recommended that you do not use this option for immediate support needs. Remember to include a current direct contact in case we need clarification.
Self-Service Ticketing
Visit our on-line portal at 3help.ucsd.edu to submit:
Requests
Differs from Incidents in that these are asks. e.g. "I need a printer," "I need a Group Email," "I need a consult for purchasing a device".
Incidents
Differs from Requests in that these are brake-fix scenarios. e.g. "My computer crashed," "I can't login to my computer," "I have no network connection".
It is recommended that you do not use this option for immediate support needs. Remember to include a current direct contact in case we need clarification.