Information Services recommends that you order from the IS Equipment Catalog to address your computing needs.
The following articles apply to the topic of Desktop Support & Devices.
Leader
Target Audience:
A UC San Diego Health / Sciences managed device is defined as follows: Any Computing Device (laptop, desktop, tablet, etc...) which is in the process of being monitored and optimized for the intent of performance, security, availability, and support. This generally includes, but is not limited to, the installation of a pre-configured Operating System (OS), and implied Policies by the UC San Diego Health / Sciences Information Services Team.
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Modifications/Updates to existing phone services in Health Supported/Managed Buildings. Managed locations only.
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Removal/decommissioning of unused equipment. Managed locations only.
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Health Information Services maintains a simplified set of Standardized hardware offerings, however, we also realize that these solutions may not meet 100% of our customers specifications/needs. For this reason we have alternative options in which to obtain the right hardware that meets your needs as well, reducing Risk and maintaining Security standards.
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Provides technical resources to large scale Enterprise Projects, Initiatives.
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The Service Desk is designed to be your first point of contact in resolving issues that interrupt your workflow. Service Desk can also process requests for specific services that you need.
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TechConnect is designed to be an extension of IS services within the Professional Schools community. It is intended to promote a streamlined in-person experience with the aim to fix most easily solvable technical issues. It does not replace existing workflows, especially those that require higher level intervention.
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Workstation (laptop, desktop, Apple, printer) setup and modifications, such as installation of software, etc.
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Get Help
Email Support
Available 24/7/365
24 hour response turnover time
It is recommended that you do not use this option for immediate support needs. Remember to include a current direct contact in case we need clarification.
Self-Service Ticketing
Visit our on-line portal at 3help.ucsd.edu to submit:
Requests
Differs from Incidents in that these are asks. e.g. "I need a printer," "I need a Group Email," "I need a consult for purchasing a device".
Incidents
Differs from Requests in that these are brake-fix scenarios. e.g. "My computer crashed," "I can't login to my computer," "I have no network connection".
It is recommended that you do not use this option for immediate support needs. Remember to include a current direct contact in case we need clarification.