- Network Support (wireless, wired)
- Desk Phones (even numbered extensions, i.e. 64357)
- Infrastructure Status
- ITS Support Page
- Research
- Tools/Applications
Topic:
Target Audience:
- Help Desk (General IT Support)
- Field Services (Desktop Support)
- Audio/Video
- Server Engineering
- Information Security
- Network Storage
- Device procurement
- @health.ucsd.edu support
- Phone support (odd numbered extensions, i.e.
Topic:
Target Audience:
Get Help
Email Support
Available 24/7/365
24 hour response turnover time
It is recommended that you do not use this option for immediate support needs. Remember to include a current direct contact in case we need clarification.
Self-Service Ticketing
Visit our on-line portal at 3help.ucsd.edu to submit:
Requests
Differs from Incidents in that these are asks. e.g. "I need a printer," "I need a Group Email," "I need a consult for purchasing a device".
Incidents
Differs from Requests in that these are brake-fix scenarios. e.g. "My computer crashed," "I can't login to my computer," "I have no network connection".
It is recommended that you do not use this option for immediate support needs. Remember to include a current direct contact in case we need clarification.