We offer tools to support your largest and most complex research program and projects. 

Features: Information Services offers expert staff to help get you the hardware and software you need to do your best work. We have developed key business relationships to get you cutting edge tools at competitive prices such as Adobe, Microsoft, Qualtrics and Zoom products and services. Please visit our request catalog, located at 3help.ucsd.edu, to submit your inquiry today! 

In addition to offering enterprise level licensing software, we offer powerful compute and storage solutions for your most complex and  resource intensive projects. Our compute and storage solutions include Cloud Computing (Amazon Web Services), Network File Storage (using Distributed File System technology), Virtual Server Hosting, Database Hosting, Web Hosting and much more!

Need help with project management? We have a highly skilled Technical Project Management Team at the ready!

Service Owner: Various

Request Process: Submit your request via our online portal at 3help.ucsd.edu

How do I use the service?
Navigate online to 3help.ucsd.edu, locate the appropriate form, fill it out and we will reach out to you! If you don’t find a form that fits your criteria, please feel free to use the General Service Request form. 

Get Help

Call for Helo

Call for Help

(619) 543-4357

Available 24/7/365

Best option for immediate support.

 

Email Support

Email Support

[email protected]

Available 24/7/365

24 hour response turnover time

It is recommended that you do not use this option for immediate support needs. Remember to include a current direct contact in case we need clarification.

Inbox Ticketing

Self-Service Ticketing

Visit our on-line portal at 3help.ucsd.edu to submit:

Requests
Differs from Incidents in that these are asks. e.g. "I need a printer," "I need a Group Email," "I need a consult for purchasing a device".

Incidents
Differs from Requests in that these are brake-fix scenarios. e.g. "My computer crashed," "I can't login to my computer," "I have no network connection". 

It is recommended that you do not use this option for immediate support needs. Remember to include a current direct contact in case we need clarification.