Provides technical resources to large scale Enterprise Projects, Initiatives.
Features: Manages technician services, UCSD Knowledge
Service owner: Health Field Support (CSFS)
Request Process: ServiceNow Catalog (3HELP.ucsd.edu -> Create Request -> Order Equipment)
How do I user the service?
Not included in standard operational support model and may require a recharge depending on scope of request.
Available 24/7/365
24 hour response turnover time
It is recommended that you do not use this option for immediate support needs. Remember to include a current direct contact in case we need clarification.
Visit our on-line portal at 3help.ucsd.edu to submit:
Requests
Differs from Incidents in that these are asks. e.g. "I need a printer," "I need a Group Email," "I need a consult for purchasing a device".
Incidents
Differs from Requests in that these are brake-fix scenarios. e.g. "My computer crashed," "I can't login to my computer," "I have no network connection".
It is recommended that you do not use this option for immediate support needs. Remember to include a current direct contact in case we need clarification.
